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Post by shiyabul on Aug 19, 2024 2:32:50 GMT -5
But it has been targeted by lawmakers seeking to curb alleged abuses of worker rights, such as with the Biden Administration’s proposed new regulations. Are companies moving away from in-office but also employee WFH to gig WFH? If so, why? If not, why not? Michele Rowan: “One of the things we saw coming out of the COVID- pandemic was a strong desire for a percentage of the labor market to move into independent income status. Whether that be people starting their own businesses or https://lastdatabase.com/ shifting to contract work versus the typical employee role for companies like Upwork. “The U.S. Census Bureau is reporting a record-setting % increase in in new business applications. So how is that showing up in the contact center environment? Well, staffing (using the standard employee model) has been extremely difficult. It only got better after significant pay adjustments were implemented. And retention is still challenging for most. “I’m seeing companies outsource more because they need a plan they can count on. And given the expansion of contract employment and independent working, gig working is now within reasonable sight for many contact center organizations. It’s not so much the cost savings that’s generating the intere
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