|
Post by account_disabled on Jan 8, 2024 5:15:18 GMT -5
A unique opportunity to perfect the customer journey and increase conversions. The check-in Check-in can also be automated thanks to online registration mechanisms that can be performed both from PCs and mobile devices, to make the procedure extremely dynamic, which can thus be performed anywhere and at any time. In fact, the customer himself will fill out the forms relating to his personal details and confirm the accuracy of the data provided. Up-selling and cross-selling The contribution of marketing automation is also valuable with regards to the possibilities of up-selling and cross-selling . Software set up correctly and connected to the Telegram Number Data structure's wifi systems can, for example, inform customers about activities , excursions or services that can be booked at the reception, but also suggest options associated with the hotel at the most useful times of the day, or invite to the use of the wellness center upon the guest's return to the hotel, after a day of exploration. It can also offer a targeted discount for those who wish to extend their stay, just a few days before its end. In short, it can offer guests exactly what they need, exactly when they need it , obviously increasing the profits of the structure and the entire hospitality chain in which it is inserted. Opinions and feedback Finally, marketing automation tools are also able to collect customer opinions and feedback , both during the stay and when it is over: an irreplaceable method for learning ideas and advice on how to improve the offer.
|
|